Lodge your grievance easily through our secure online platform or dedicated support

At Journal Experts, we strive to provide exceptional services to all our clients. However, we understand that there may be instances where you might have concerns or grievances regarding our services. We value your feedback and are committed to resolving any issues in a fair and timely manner. If you have a grievance or complaint, we encourage you to follow the steps below to ensure a prompt resolution

Submit your grievance
  • Reach out to our Customer Support team via email at scholarhelp@journalexperts.co or by phone at +91 80 49934761 (India) / +1 20 56065494 (US). Please provide detailed information about your grievance, including your contact details and any relevant documentation.
  • You can alternatively submit a Grievance Form by filling in the details requested in the section here.

Escalation to Senior Management
  • Upon receiving your grievance, we will acknowledge receipt within 24 business hours.
  • If your appeal is not resolved to your satisfaction, you may request escalation to our Senior Management Team by contacting our customer service.
Our team will review the details provided and look into the matter at the earliest.
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Now you can get a no obligation review of your manuscript by our expert team. Our team will advise you points of improvement for the manuscript which will increase chances of publication.